Refund Policy
Transparent and straightforward refund terms for your reassurance
Overview
At EquitableAccessCenter, we recognize that plans can change unexpectedly, and we are committed to upholding clear and just refund practices. This document specifies the criteria for when refunds will be granted for our yacht charter services.
Before you schedule a charter, please review these terms thoroughly. By reserving a charter with EquitableAccessCenter, you are consenting to this refund policy.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualified for: Total refund excluding service fees
Processing Duration: 5-7 business days
Service Charges: €50 for credit card transactions
Requisites: Must be issued in writing through email or phone communication
24-72 Hours Before Charter
Applicable for: Half of the total price of the charter
Processing Span: 7-10 working days
Service Fee: €25 subtracted from the reimbursed amount
Terms: Legitimate rationale needed; admin cost applies
Less than 24 Hours Before Charter
Eligible for: Non-refundable
Exemption: Urgent cases might be taken into consideration
Alternative: Credit for a future charter may be granted at the discretion of the management
Requirements: Documentation necessary for emergency circumstances
Weather-Related Cancellations
Our Commitment to Safety
Prioritizing safety, should the conditions be considered unsafe for sailing by our certified captain, we present several alternatives:
- Complete Reimbursement: Provided in full if it's not feasible to reschedule
- Rebooking: Transfer your booking to another date free of charge
- Credit for Charter: Issue a voucher valid for one year from the original booking
Assessment Procedure for Weather
We take into consideration the following in our weather analysis:
- An evaluation of wind intensity and direction
- Assessment of wave heights and marine states
- Forecasts for visibility and precipitation
- Notices and alerts from the Coast Guard
- Professional judgement of the captain regarding safety
Decision Timing: Decisions on weather cancellations are final no more than 4 hours ahead of the planned departure.
Medical Emergency Refunds
Criteria for Urgent Situations
We comprehend that urgent medical issues can occur. Given conditions may qualify for unique considerations:
- Immediate hospitalization due to sudden sickness or injury
- Loss within the immediate family
- Deployment or emergency call for military service
- Subpoena for court or call for jury service
- Significant natural events impacting travel
Requirement for Documentation
Supporting documentation is required to process requests in emergencies, including:
- Evidence from healthcare providers or hospitals
- Certificate of death (when relevant)
- Orders for military assignment
- Notices of court summoning or jury summonses
- Emergency declarations or travel alerts
Procedure: Emergency reimbursement requests are handled within 3-5 working days once appropriate documentation is submitted.
Operational Cancellations
Mechanical Downtime
If mechanical issues arise that cannot be resolved on your designated vessel:
- Substitute Vessel: An effort will be made to supply a comparable substitute
- Full Reimbursement: Should no appropriate substitute be available
- Partial Reimbursement: If the substitution vessel offers different rates
- Compensation: Additional reparation might be provided for the inconvenience
Crew Nonavailability
In exceptional cases of crew unavailability:
- If possible, a replacement crew will be arranged
- Total refund should the charter not be able to proceed
- Opportunity to reschedule without any extra fee
Refund Processing
Method of Payment
Refunds will be reverted to the original payment mode provided at booking:
- Credit Cards: Within 5-7 working days
- Wire Transfers: Within 7-10 working days
- Physical Currency/Cheque: Within 3-5 business days
Fees for Processing
Handling of Credit Cards
€50 surcharge for cancellations executed beyond 72 hours prior
Processing for Bank Transfers
€25 charge for all refunds through bank transfers
International Transaction Handling
Supplementary charges may be imposed for international operations
Credits for Charter
Issuance of Credits
Credits for future charters may be provided instead of refunds under certain conditions:
- Cancellations made with insufficient notice (less than 24 hours)
- Aborted charters due to weather
- Elective requests to change reservation dates
- Disturbances in operations
Conditions for Credits
- Duration of Validity: 12 months from date of issue
- Exchangeability: Credits are not exchangeable between individuals
- Monetary Worth: Corresponds to the entire cost of the charter (exempting processing fees)
- Application: Applicable to any upcoming charter availability
- Expiry: Extension beyond 12 months is not authorized
Compensation for Partial Services
Interruptions in Service
If your charter experiences an interruption or gets abbreviated due to factors under our control:
- Refund proportional to the unutilized duration
- Credit that matches the unused value for a future charter
- Additional services or upgrades complimentary
Disruptions Related to Guests
Should the charter come to a premature end due to guest misbehavior or breaches of safety:
- No reimbursement for the time not used
- Full charge for the booking still applies
- Possible extra costs
Settling Disputes
Disagreements concerning refunds can be addressed by:
- Seeking a reassessment from our management team
- Presenting supplementary evidence or records
- Turning to consumer protection bodies for solutions
- Pursuing legal avenues as permissible by prevailing laws
Procedure for Refund Requests
Step 1: Engage with Us
Present your request for a refund through:
- Email: [email protected]
- Telephone: +49 40 1234 5678
- Direct interaction at our main marina location
Step 2: Submit Details
Ensure your refund application includes:
- Confirmation code for the reservation
- Time and date of the intended charter
- The cause for discontinuation
- Relevant supporting papers (as necessary)
- Chosen method for the refund transaction
Step 3: Evaluation and Action
Our team will confirm receipt of your petition within a day, assess it against these standards, render a verdict within two days, and carry out approved returns as per the allotted timelines.
Critical Reminders
- All applications for reimbursements must be provided in written form
- Reimbursements are concluded in €, unlinked to the initially used currency
- Acquiring travel insurance is earnestly advised
- Notice will be given 30 days in advance for any adjustments to this policy
- Refunds comply with the taxed and legal stipulations applicable
Reach Out for Information
To make inquiries regarding refunds or to formally request one:
Refund Inquiry Department
EquitableAccessCenter Maritime Services Ltd.
Marina Point
Hamburg 20459
Germany
Telephone: +49 40 1234 5678
Email: [email protected]
Business hours: Monday to Friday, 9:00 AM to 5:00 PM